AERONOVA: SKY PILOT - SUPPORT
AppNovex - support@appnovex.com

Email support@appnovex.com and we answer within two business days. Please
include your iPhone model, iOS version, the app version (shown at the bottom
of Settings) and, for online issues, your pilot name.

COMMON QUESTIONS

1) How do I fly the drone?
   In Easy mode the left stick climbs, descends and turns, and the right stick
   moves the drone forward, back and sideways. The drone holds its altitude on
   its own. Pro (Acro) mode in Settings gives you full manual control, like a
   real FPV quad.

2) How do I fly the jet?
   Left stick up and down sets throttle, and left and right is the rudder. The
   right stick controls pitch and roll. Hold BOOST for the afterburner. If you
   see "STALL", lower the nose and add throttle.

3) Can I use a game controller or tilt steering?
   Yes. MFi, Xbox and PlayStation controllers work automatically. Tilt
   steering can be switched on in Settings; use "Calibrate" to re-centre it.

4) How do ranked duels and leagues work?
   Open ONLINE - RANKED and pick Drone or Jet. You race a rival's recorded
   "ghost" on a random course. Win to raise your rating and climb from Bronze
   to Legend. Rivals marked AI are computer pilots, used when no human rival
   is available. Leaving a race early counts as a loss.

5) Do paid aircraft win online races?
   No. Online races use the same standard performance for every aircraft, so
   purchases change only the look. Skill decides the result.

6) Keep my online rank on a new iPhone
   Tap Settings > Online account > Sign in with Apple on your old device. Then
   sign in with the same Apple ID on the new device.

7) How do I delete my online account?
   Go to Settings > Online account > Delete online account. This deletes your
   profile, rating, results and replays from our servers right away.

8) I think someone is cheating
   Every online result is checked on our server, and suspicious times are held
   for review. Email us the pilot name and the course, and we will
   investigate.

9) I bought something but didn't receive it
   Open Shop > Restore Purchases, or Settings > Restore purchases. If that
   doesn't fix it, email us with the date of the purchase. Apple handles all
   payments and refunds at https://reportaproblem.apple.com

10) How do I cancel the Pilot Pass?
   Go to iOS Settings > [your name] > Subscriptions > AeroNova, or tap Manage
   on the Pilot Pass card in the Shop. Cancel at least 24 hours before
   renewal.

11) How do I remove ads?
   The Remove Ads purchase, the Starter Pack or an active Pilot Pass removes
   all between-mission ads. Reward ads, such as 2x coins, are always your
   choice.

12) My progress disappeared
   Single-player progress is saved on your device, and deleting the app
   removes it. Your online rank is kept on our server; use Sign in with Apple
   to keep it across devices. Purchases are never lost; use Restore Purchases
   to get them back.

13) How do I change ad privacy / tracking?
   Go to iOS Settings > Privacy & Security > Tracking, or open AeroNova >
   Settings > Ad privacy choices. Privacy policy:
   https://appnovex.github.io/aeronova/privacy.txt

TERMS OF USE
Apple's standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/